Delete your data in KnockerOps

You can have some or all of your data in KnockerOps (the website knockerops.com and the KnockerOps Android app) deleted without deleting your account. To delete the account itself, see Delete your account.

1. A company's field data (company administrators)

1. Sign in on knockerops.com and open Account & billing.
2. Press Delete your data and type your password to confirm.
3. Addresses, Knocker Dots, knocks, follow-ups and appointments, customers, claims, deals and notes are removed at once. Your team, settings and package stay, so you can keep working.

2. Single records

• An administrator deletes a Knocker Dot (the address with its knocks and notes) from the map, and a photo, file or quote from the customer's page.
• For any other single record (a customer, a lead or a deal), the administrator writes to [email protected] and we delete it for them.
• Anyone with an account can also turn off their Google Calendar connection or calendar link on their profile, which removes that connection and its events.

3. Your own data (anyone, including a homeowner a company contacted)

1. Email [email protected] with the subject “Delete my data”, saying what you want deleted (for example your phone number, notes about you, or photos).
2. We confirm it is you. If the data belongs to a company using KnockerOps (for example a homeowner's details), we pass the request to that company and help them complete it.
3. We reply within 30 days with what was deleted.

4. What is kept, and for how long

• Deleted field data is kept as a protected copy for 90 days in case it was deleted by mistake, then erased for good.
• A signed agreement is kept, unchanged, until the company is deleted.
• Billing records and invoices are kept for as long as tax and accounting law requires.
• Security logs are kept for up to 12 months.

Questions: [email protected]. See also our Privacy Policy.