Delete your KnockerOps account

This page explains how to delete an account in KnockerOps (the website knockerops.com and the KnockerOps Android app) and the data that goes with it.

1. Your own account (a rep, manager or administrator)

1. Email [email protected] from the email address you sign in with, with the subject “Delete my account”. Or ask your company administrator to remove you under Team members.
2. We reply to confirm it is you, and tell your company administrator.
3. Within 30 days we delete your sign-in and your profile: your name, email address, phone number, password, two-step sign-in, Google Calendar connection and calendar links, and the reminders and door details saved on your phone (signing out of the app removes those at once).

2. Your company's data (company administrators)

1. Field data: sign in on knockerops.com, open Account & billing and press Delete your data. Addresses, Knocker Dots, knocks, follow-ups, customers, claims, deals and notes are removed at once; a protected copy is kept for 90 days in case it was a mistake, then erased for good.
2. The whole company: cancel the package under Account & billing, then email [email protected] asking for the company to be deleted. Everything is offered for export for 30 days, then deleted.

3. What is kept, and for how long

• What you recorded for your company (knocks, customers, notes, appointments) belongs to the company and stays with it after your own account is deleted, shown without your name, until the company deletes it.
• A signed agreement is kept, unchanged, until the company is deleted, as the signed record both sides rely on.
• Billing records and invoices are kept for as long as tax and accounting law requires.
• Security logs are kept for up to 12 months.

Questions: [email protected]. See also our Privacy Policy.